:root{--bg:#0f1417;--card:#171e23;--line:#2a343b;--ink:#e5ecef;--mut:#93a4ad;--acc:#37b3c8;--in:#1d2b33;--out:#22303a}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);
font:15px/1.6 "Pretendard","Apple SD Gothic Neo","Noto Sans KR",sans-serif}
a{color:var(--acc);text-decoration:none}a:hover{text-decoration:underline}
header.top{display:flex;justify-content:space-between;align-items:center;padding:10px 22px;
background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0}
.brand{font-weight:800;color:var(--ink)}nav{display:flex;gap:16px;align-items:center}
main{max-width:1100px;margin:0 auto;padding:22px}
.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:16px 18px;margin-bottom:18px}
h1{font-size:22px;margin:0}h2{font-size:15px;margin:0 0 10px;color:var(--mut)}
h2 small{font-weight:400;margin-left:8px}.more{float:right;font-size:12px}
table{width:100%;border-collapse:collapse;font-size:13.5px}
th{color:var(--mut);text-align:left;font-weight:600;padding:6px 8px;border-bottom:1px solid var(--line)}
td{padding:7px 8px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:none}.wrap{max-width:420px;overflow-wrap:anywhere}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:18px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:14px;text-align:center}
.stat b{font-size:26px;display:block}.stat span{color:var(--mut);font-size:12.5px}
.cols{display:grid;grid-template-columns:1fr 1fr;gap:18px}
@media(max-width:900px){.cols{grid-template-columns:1fr}}
.bar{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px;gap:14px;flex-wrap:wrap}
.pill{font-size:11px;padding:2px 9px;border-radius:999px;background:#274}
.pill.ai{background:#1d4d57;color:#8fe3f2}.pill.agent{background:#54401d;color:#f2cf8f}
.inline{display:inline-flex;gap:8px}input,button{font:inherit}
input{background:var(--in);border:1px solid var(--line);border-radius:7px;color:var(--ink);padding:8px 10px}
button{background:var(--acc);border:none;border-radius:7px;color:#062126;font-weight:700;padding:8px 14px;cursor:pointer}
button.ghost{background:transparent;border:1px solid var(--line);color:var(--mut);font-weight:400;padding:4px 10px}
.center{display:grid;place-items:center;min-height:100vh}
.login{display:flex;flex-direction:column;gap:10px;width:min(340px,90vw)}
.login h1{font-size:20px;text-align:center}.err{color:#ff8f8f;margin:0}
.hint{color:var(--mut);font-size:12.5px}
.meta{display:flex;gap:22px;flex-wrap:wrap;font-size:13.5px}
.players{display:grid;gap:8px}.player{display:flex;gap:12px;align-items:center}
.player label{width:110px;color:var(--mut);font-size:13px}audio{width:100%;height:36px}
.dialog{display:flex;flex-direction:column;gap:8px}
.utt{max-width:78%;padding:8px 12px;border-radius:12px;cursor:pointer}
.utt.in{background:var(--in);align-self:flex-start;border-bottom-left-radius:3px}
.utt.out{background:var(--out);align-self:flex-end;border-bottom-right-radius:3px}
.utt .who{font-size:11px;color:var(--acc);font-weight:700;margin-right:8px}
.utt .t{font-size:11px;color:var(--mut)}.utt p{margin:3px 0 0}
.reply{display:flex;gap:8px;margin-top:14px}.reply input{flex:1}
.tabs a{padding:5px 12px;border-radius:7px}.tabs a.on{background:var(--in)}

/* ── agent workspace ───────────────────────────────────────── */
.ws{display:grid;grid-template-columns:300px 1fr 280px;gap:14px;height:calc(100vh - 110px)}
@media(max-width:1100px){.ws{grid-template-columns:260px 1fr}.ws-right{display:none}}
.ws-left,.ws-right{overflow-y:auto;display:flex;flex-direction:column;gap:12px}
.kpis{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:9px;padding:9px;text-align:center}
.kpi b{font-size:20px;display:block}.kpi span{font-size:11px;color:var(--mut)}
.kpi.urgent{border-color:#a33}.kpi.urgent b{color:#ff9d9d}
.queue{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:10px}
.queue h3{margin:0 0 8px;font-size:12.5px;color:var(--mut)}
.urgent-q{border-color:#a33}.urgent-q h3{color:#ff9d9d}
.qlist{display:flex;flex-direction:column;gap:6px}
.qitem{background:var(--in);border-radius:8px;padding:8px 10px;cursor:pointer;border:1px solid transparent}
.qitem:hover{border-color:var(--acc)}.qitem.sel{border-color:var(--acc)}
.qitem.urgent{border-left:3px solid #d66}
.qitem.muted{opacity:.55}
.qtop{display:flex;gap:6px;align-items:center;font-size:13px}
.qlast{font-size:12px;color:var(--mut);overflow:hidden;white-space:nowrap;text-overflow:ellipsis;margin-top:2px}
.wait{margin-left:auto;font-size:11px;color:#ff9d9d;font-weight:700}
.chip{font-size:10.5px;background:#26323a;border-radius:5px;padding:1px 7px;color:var(--mut)}
.chip-urgent{background:#5a2626;color:#ffb3b3}
.ws-center{background:var(--card);border:1px solid var(--line);border-radius:10px;display:flex;flex-direction:column;overflow:hidden}
.empty{display:grid;place-items:center;height:100%;text-align:center;color:var(--mut)}
#thread{flex-direction:column;height:100%}
.thread-head{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.thread-msgs{flex:1;overflow-y:auto;padding:16px}
#t-reply{padding:12px 16px;border-top:1px solid var(--line);margin:0}
.sysmark{align-self:center;font-size:12px;color:#f2cf8f;background:#332a18;border:1px solid #54401d;border-radius:999px;padding:3px 14px;margin:4px 0}
.utt.agent{background:#1d4033}
.panel{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:12px}
.panel h3{margin:0 0 8px;font-size:12.5px;color:var(--mut)}
.panel table{font-size:12.5px}.panel th{width:80px}
.note{font-size:12.5px;background:var(--in);border-radius:7px;padding:6px 9px;margin-bottom:5px}
.note .t{color:var(--mut);font-size:11px;margin-left:6px}
.actions{display:flex;gap:6px}

.urgent-stat{border-color:#a33}.urgent-stat b{color:#ff9d9d}